Refund Policy
Fizzy Friends Return Policy
At Fizzy Friends, we want you to love every order 💙
That’s why we offer a 30-day risk-free return policy.
You have 30 days after receiving your item to request a return.
Return Eligibility
To qualify for a return:
- Item must be unused and in original condition
- Must be in original packaging
- Proof of purchase is required
How to Start a Return
To begin a return, contact us at:
info@fizzyfriends.co
Once approved, we’ll send you:
- Return instructions
- Shipping details
Items sent back without contacting us first will not be accepted.
Damaged or Incorrect Orders
Please inspect your order upon arrival.
If your item is:
- Damaged
- Defective
- Incorrect
Contact us immediately at info@fizzyfriends.co and we’ll make it right.
Non-Returnable Items
We do not accept returns on:
- Personal care products (for hygiene reasons)
- Sale items
- Gift cards
Exchanges
Need a different item?
The fastest way is to:
- Request a return
- Place a new order
EU Customers (14-Day Cooling-Off)
If your order is shipped to the EU, you may return it within 14 days for any reason.
Items must still meet return conditions.
Refunds
Once your return is received and inspected:
- You’ll be notified of approval
- Refunds are issued to your original payment method
Processing time: 5–10 business days
If it’s been more than 15 business days, contact us at:
info@fizzyfriends.co
